Return and Refund Policy

At ZH Essence, customer satisfaction is our top priority. We take great care in delivering high-quality fragrances. However, please read our return and refund policy carefully before making a purchase.

Returns

Due to the nature of perfumes and hygiene reasons, we do not accept returns on opened or used products.

Returns are only accepted if:

• The product is damaged, leaking, or incorrect at the time of delivery
• The issue is reported within 24 hours of receiving the order

To request a return, please contact us with:

• Your order number
• Clear photos or video of the issue

📧 Email: zhessence4@gmail.com
📞 WhatsApp: 0347-7597253

Refunds

Once your claim is reviewed and approved:

• A replacement will be sent or
• A refund will be issued (depending on the situation and availability)

Refunds, if approved, will be processed within 5–7 working days through the original payment method or store credit.

Non-Refundable Items

We do not offer refunds for:

• Change of mind
• Personal preference of fragrance
• Slight variations in scent (as perfumes may smell different on different skin types)

Order Cancellation

Orders can only be cancelled before shipping. Once the order has been dispatched, cancellation is not possible.

Contact Us

If you have any questions about our Return & Refund Policy, feel free to reach out:

📧 Email: zhessence4@gmail.com
📞 Phone / WhatsApp: 0347-7597253

ZH Essence — Fair policies, honest service.